TERMS AND CONDITIONS

No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under the Consumer Protection (Distance Selling) Regulations 2000. All orders for goods accepted by Tonekone LTD (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 8 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.

TERMS OF PAYMENT

For orders placed using PayPal, Credit or Debit cards, the payment card will be debitedimmediately after an order is placed. The vendor reserves the right not to accept payment by credit or debit card.

PRIVACY POLICY

We do not store credit card details nor do we share customer details with any 3rd parties

SHIPMENT OF ORDERS

The vendor shall not be bound by a contract of sale until the goods have been received by the customer. In all cases we will endeavour to dispatch the item within 1 working day. If the product is not available for dispatch within the timescale described above, this information will be made available to the customer, together with an approximate supply date, before payment is taken.

GOODS DAMAGED IN TRANSIT

Any goods received by the customer that have suffered damage in transit must be reported to the vendor as soon as possible, and at the latest within 14 days of receiving the goods. The vendor will collect damaged goods from the customer and deliver replacement goods as quickly as possible at its own expense. The vendor will not accept any responsibility for goods damaged in transit if the customer reports the damage more than 14 days after receiving the goods.

CANCELLATION OF ORDERS

The customer has a 7 day cooling off period from the day after the day on which they received the goods. During this period the customer has the right to cancel an order for items purchased from the vendor's website in writing or any other durable medium. Orders can be cancelled by letter, email, or any other durable medium. Cancelled items must be returned to Tonekone LTD within 21 days after giving notice of cancellation. Standard delivery charges to return the item to the vendor must be paid by the customer.

14 DAY MONEY BACK GUARANTEE

In addition to the statutory 7 day cooling off period, Tonekone LTD offers its customers a 14 day money back guarantee as standard. This guarantee gives the customer the right to cancel an order for items purchased from the vendor’s website in writing or any other durable medium including letter or email. As part of this additional guarantee products may be returned for a full refund within 14 days of purchase. Standard delivery charges to return the items will be payable by the customer.

CUSTOMER RETURNS:

Your statutory rights state that a return request may be made within 7 days from the day after the day on which you receive the goods. At Tonekone LTD we offer an additional Money Back Guarantee as standard, extending the return request period to 14 days from the day of purchase. Standard delivery charges to return the items will be payable by the customer. When the vendor receives returned goods they will be inspected to ensure all goods, accessories, packaging and any other components are within the returned package and that the customer has taken reasonable care of the goods and also taken reasonable care to ensure the goods are appropriately packaged for safe transportation back to the vendor. If the vendor receives goods that have not had reasonable care taken, the vendor shall charge the customer a fee equivalent to the reduction in the value of the goods. If the goods have missing accessories, or any other components, the vendor shall charge the customer the cost of the missing items. These costs will be deducted from any refund that is due to the customer. Items returned after the 7 day cooling off period has expired must be in as new working condition. If items are returned after 7 days from the day after the day of delivery without the original boxes and packaging a re-stocking charge may be applied. All returns should be sent to : Tonekone LTD, 52, Bullar Rd, Bitterne Park, Southampton, Hants. SO18 1GS, together with a copy of your invoice or stating your invoice number.

DEFECTIVE GOODS WITHIN WARRANTY:

All products carry a 1 year warranty unless otherwise stated. If items become defective due to manufacture fault within six months of purchase then the vendor will arrange for the collection and repair of the product entirely at the vendors cost. If the product cannot be repaired within 30 days, then a replacement new product will be issued. If the item becomes defective within the warranty period, but after six months from the date of delivery, then the same conditions as above apply but the customer will be responsible for the cost of returning the product to the vendor. Products may not be returned to the Vendor for refund later than 14 days from delivery unless the vendor is unable to comply with its warranty obligations. This warranty excludes items that have become defective due to miss use, accidental damage or any reason other than manufacture fault. If an item is found to be without fault on its return to Tonekone LTD, and is out of the period of 14 day money back guarantee, then we will return the item to you for a small charge. We recommend that you insure your goods.

LIABILITY

The Vendor is not liable for loss of business or income due to shipment delays under any circumstances. Whilst the vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the vendor.